◆Aurora Hive Sales

What is due on the first day, what in the first week and what can safely wait.

The morning situation report: is the system running? What is due today? Is the mail getting through?

The address book: search, create, classify, merge. And call and write from here.

How to find what you are looking for in large record sets. Filters, sorting, multiple selection.

Everything about a company in one place: contact people, opportunities, notes, activity.

When a company file helps and what belongs in it. Organising several contact people and locations.

Read in address lists from Excel or CSV, with column detection, a dry run and undo.

How to prepare a file so that the import succeeds. And what helps if it went wrong.

The starting point for every send: choose the audience, check the template, send a test, approve.

Mass mailings in stages: create, test, go live, follow up. And know who received what.

Narrowing down recipients properly, testing, sending. And the mistakes that cost the most.

Subject line, opening, length, close. What makes a mass email readable and what finishes it off immediately.

How often to follow up, at what interval and when to stop. So that the effort pays off.

Consent, legitimate interest, existing customers: what is allowed with promotional emails and what it costs.

The texts your recipients read. One per stage, with placeholders, preview and design.

How many templates you need, how to name them and how they stay usable over the years.

What to do daily, quarterly and once a year. And how you notice that a database is tipping over.

Connecting a mailbox, fetching replies and matching them to the right contact.

Review replies, match them, work through them. Including out-of-office notes and senders you do not know.

Three DNS entries decide whether you end up in the spam folder. Plus bounces, blocks and proof of consent.

The central PDF store: upload once, reuse in campaigns and individual emails.

What is uploaded, what is generated and what is sent. Formats, limits and where each file ends up.

What needs doing, and whom you meant to get back to. Two different things, two tools.

What goes where, how to set due dates and why overdue items must not be left lying around.

Appointments with colour, participants and a link to contacts. In month, week and day view.

Phone from the browser: click numbers, manage extensions, log calls, review the history.

Make calls from the browser with your existing numbers: through your phone provider or through your FRITZ!Box or phone system — with instructions for each provider and device.

Aurora Hive as an external extension on 3CX, Starface, Auerswald, Swyx, AGFEO, LANCOM or bintec — what you or your system administrator need to set.

Status red or yellow, registration rejected, no sound, nothing rings, number blocked — what is behind it and what to do.

Who pays for the calls, which numbers are blocked, how emergency calls work and what is stored about your calls.

Connect the domain provider once; after that, a website goes online under www.customer.com at the push of a button — DNS, redirect and certificate included.

All setup wizards in one place: what is still open, which step you are on, and how to hide what does not apply to you.

Preparation, conducting the conversation, the note afterwards. And what applies legally when calling.

The global search and the keyboard shortcuts. The small things that make the difference between sluggish and smooth.

Navigation, font size, contrast, keyboard shortcuts. Everything here applies only to you.

What works well on a phone and what is better left to the big screen. Plus the icon on the home screen.

What can be done well on the move and what is better left for the computer.

Enquiries and ongoing opportunities in one place: status, deadline, value, contact persons, follow-up.

Capture enquiries, keep the status honest, meet deadlines, follow up — and evaluate the collection.

Jobs and projects from the web, with contact person, verified email address and a visible price.

What to search for and what the sources can deliver. And why an empty result usually means nothing.

Check a website technically, for content and legally, output the findings as a PDF, survey the competitive environment.

What a check shows, how to read the findings and how to use them in a conversation.

Your own templates and uploaded documents, signed via a link in the browser — with a log.

Building your own set of templates, sending cleanly, following up, withdrawing — and what applies electronically.

Which key figures there are and what they mean. And how you can tell whether something has worked.

Describe a customer website or design it yourself. Plus the workspace where it is maintained afterwards, and the handover to Aurora Hive Sites.

Where AI helps, what it costs and what it gets to see. It never decides on its own.

Where the AI helps well and where it is reliably wrong. And how to keep costs under control.

Who may come in, and in which role. Inviting people, assigning roles, setting passwords, closing accounts.

Who maintains what, who a contact belongs to and how cover works.

Report what is not working straight from the page. With everything needed to clear it up.

Reading the system status, understanding backups, generating legal texts. And what system control is allowed to do.

For providers: customers, licences, trials and billing in one place.

For providers: create, start, back up, update and take down a complete customer system.