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Frequently asked questions
Which program?
For customers and contacts. Maintain addresses, make calls, send mailings. And know who said what, and when.
Aurora Hive SitesFor your website. Build pages, maintain text and images, publish. No programming.
Aurora Hive LiveFor changes directly on the finished website. Click the text, overwrite it, save. There is nothing more to learn.
GeneralSign-in, security, data protection, invoices. And what to do when something gets stuck.
Separate product lines
These areas are not part of the usual scope of services. They are only enabled for customers of the respective line.
When reading takes too long
You see where to click and what happens next. The same films also run in the program itself.
GlossaryTechnical terms from the programs, each explained in one sentence. For the places where you would otherwise have to guess.
Getting startedThe way from an empty system to the first email sent, in the order in which it works.
Something is stuckError messages word for word, and what you can try yourself before you call anyone.
Nothing suitable?
Let us know. In the program, the “Report a problem” button sits at the bottom right of every page — your question reaches us that way, and the answer ends up here.