✎Changing content in practice

Sign in, click the text, type, save. That is all there is to it.

Step by step:

1. Open the page on which the text appears.
2. Sign in — small pen icons then appear at the places that can be changed.
3. Click the text. It turns into an input field.
4. Change it.
5. Save.

What you should know:

• You see immediately what it looks like. There is no separate preview — the page is the preview.
• Nothing is changed until you save. If you make a mistake, leave the page without saving.
• After saving, it is public. There is no intermediate step.

If no pen appears: then this place has not been enabled for editing. That is a decision made when the site was built — contact whoever looks after your site.

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Then it has not been enabled, and there is usually a reason.

The three possibilities:

1. It has deliberately not been enabled. Some places are important for the design or legally sensitive. The legal notice and privacy notice often belong to this group.
2. It is part of an area that is maintained as a whole — such as a navigation or a footer.
3. It was overlooked. That happens.

What to do: contact whoever looks after your site and say which place you want to change. If it makes sense, it will be enabled.

Please do not: try to change it in a roundabout way. Whatever has not been enabled is like that for a reason.

And a tip for urgent cases: if the change is urgent — a wrong price, a wrong phone number — say so.

Click the image, choose a new one, save.

What you should do beforehand:

• Crop the image so that the important part is in the middle. The space on the page has a fixed ratio — a portrait photo in a wide space gets cropped.
• Check the file size. A photo straight from a phone is often several megabytes. That makes the page slow.
• Make sure you are allowed to use the image. Images from the internet are almost never free.

After the swap:

• Adjust the image description. It describes the old image, not the new one.
• Look at it on a phone. It is often cropped differently there.

If the image looks distorted: usually the aspect ratio does not fit. A different crop solves that.

Four causes, three of which you can fix yourself:

It is cropped. The space has a different aspect ratio from your photo. Crop the image to fit beforehand — landscape for wide spaces, square for square ones.

It is blurred. The image is too small for the space and is being scaled up. Use a larger one.

It is dark or has a colour cast. It did before, too — on a phone screen, that is less noticeable than on the website. Another photo is the simpler solution than editing.

It does not appear at all. Then either saving did not work, or the browser is still showing the old version. Reload the page thoroughly — with Ctrl + Shift + R.

If the old image still appears after a thorough reload, it is a case for whoever looks after your site.

Yes — there are earlier versions, and you can return to one of them.

Your next step:

1. Go to the page’s history.
2. Find the correct version — they are marked with date and time.
3. Check whether it is the right one.
4. Restore it.

A few finer points:

• Restoring is itself a change. The wrong version remains in the history; it is not deleted.
• It affects the whole page, not just the one place. If something else has been changed since, that goes back too.

The quicker way for a small thing: simply overwrite it correctly. For a typo, that is less effort than the history.

And if you no longer know what used to be there: the history shows you — even without restoring.

Stay calm — normally it can be recovered.

If you have not saved yet: leave the page without saving. Then nothing has happened.

If you have saved: go to the history and restore the previous version.

If you do not know what you deleted: look at the last version before your change in the history. It is there.

If a whole area has disappeared: that is usually not a deletion but an accidental hiding. Check that first.

What you had better not do: carry on working and hope it sorts itself out. The more changes are added, the more laborious recovery becomes.

And if nothing helps: contact whoever looks after your site and state when it happened. That makes it quick to find the right backup.

In almost all cases, it is the browser that is still showing the old version.

In order:

1. Reload thoroughly: Ctrl + Shift + R (on a Mac Cmd + Shift + R).
2. Open it in a private window. There is no cache there.
3. Look at it on another device — for example your phone on the mobile network.

If it appears there: it was the cache. On your device it will sort itself out shortly.

If it does not appear anywhere:

• Did you save? The save button must have been pressed.
• Were you on the right page? Some pages look alike.
• Does the place exist more than once — for example the same detail in two places?

And if you point customers to it: tell them the key combination as well. “Reload the page” is often not enough.

Like any other text — with one addition: check whether the detail appears more than once.

Where the same detail often appears:

• On the home page.
• On the contact page.
• In the footer of every page.
• In a map listing outside your website.
• On printed materials.

What you should do: make a list once of where the detail appears. Then the next change takes five minutes instead of a search.

For prices, also: check whether the details are complete — for consumer prices, VAT and possibly other details belong with them. A price change is a good occasion to look at this once.

And for holiday arrangements: set yourself a reminder to remove them again afterwards. The notice about the Christmas closure that is still there in March is a common sight.

Anyone who has an account — and anyone who needs one gets one.

What you should consider:

• Every account is a separate one. No shared password. Otherwise nobody knows afterwards who changed what.
• The history shows who changed what and when. That is not surveillance but the prerequisite for undoing a mistake.
• Two to three people is a good number. One alone is a risk if they are absent; ten leads to uncontrolled growth.

What you should agree on:

• Who changes what? For example: opening hours anyone, prices only the management.
• Who looks at the result?

And when someone leaves: block the account. That belongs on the list for the last working day — an active account for the website after someone has left goes unnoticed for a long time.

In order:

1. Forgotten your password? Use the reset function. It sends an email to the stored address.
2. Not received an email? Look in the spam folder. Check whether the stored address is still correct and can still be reached.
3. The address no longer exists — for example after a staff change? Then only whoever looks after your site can help.
4. The password is correct, but it still does not work? Check the Caps Lock key and whether you are at the right address.

What we advise against: sending a new password to colleagues by email. Anyone who needs access gets an account of their own.

And to prevent it: store an address that will still exist when a person leaves the business — for example a shared mailbox instead of a personal address.

Aurora Hive Live changes content at prepared places. Everything beyond that is a matter for whoever looks after your site.

What does not work:

• Creating new pages.
• Changing the navigation.
• Changing the look — colours, fonts, layout.
• Inserting new sections.
• Changing forms.

Why it is like that: Aurora Hive Live is deliberately kept narrow. Anyone who only wants to change a text should not be able to break a website. The price for that is that some things are not possible.

What to do if you need more: tell whoever looks after your site. Some things take minutes, and some can be enabled for the future.

And if you regularly need more: then the question is whether you should get a more extensive account. That is a matter of agreement, not a technical hurdle.

Whoever looks after your website — and with the right details, it will be quick.

What you should send along:

1. Which page. The address from the address bar, not “the page with the services”.
2. What you wanted to do.
3. What happened instead.
4. When. Date and approximate time — that makes it quick to find the matter in the history.
5. A screenshot, if you can take one.

What makes the difference: point 4. With a time, a case can often be resolved in minutes; without one, it can take hours.

What you can check yourself beforehand:

• Reload thoroughly (Ctrl + Shift + R).
• Look at it in a different browser.

And if it is urgent — wrong prices, wrong phone number, a legal problem — say so.